Your information. Handled with care.

Last updated: 13 October 2026

Residential Building Approvals and Household Services Pty Ltd (“we”, “us” or “our”) operates Approvals & Services, Ride On Lawn & Garden Maintenance and Household Tutoring Service in Yass, NSW.

This policy explains how we collect, use and handle personal information through approvalsandservices.com.au and when you enquire about or use our services.

Information we collect

We may collect personal information you provide when contacting us, making an enquiry or arranging a service, including:

Your name, email address and phone number.
Your property address and relevant service requirements for lawn and garden maintenance.
Information about a learner’s reading and spelling needs.
Service agreements, appointment details, invoices and payment records.
Other information you choose to provide in your communications with us.

For tutoring, we may need additional information to assess program suitability and plan individualised instruction. We will explain what is needed during the enquiry or assessment process.

Please do not include sensitive health information, diagnostic reports or detailed assessment records in the website enquiry form. Contact us first to discuss an appropriate way to provide these.

Where you provide information about another person, please ensure you have their permission or appropriate authority to do so. For children, this will generally involve a parent or guardian.

How we collect information

We generally collect information directly from you through:

Our website enquiry form.
Email, telephone conversations and other correspondence.
Service agreements and billing arrangements.
Tutoring assessments and service delivery.

If relevant information is provided by another person, such as a parent, guardian or referring professional, we will seek appropriate permission where required.

Why we use your information

We use personal information to:

Respond to enquiries and discuss your needs.
Arrange, deliver and manage our services.
Determine literacy program suitability and plan individualised instruction.
Manage appointments, service agreements, invoicing and payments.
Communicate with you about your service.
Maintain business records and meet applicable legal obligations.

When we share information

We may share information with service providers who help us operate our website and business, such as website hosting, email, bookkeeping or payment providers, where reasonably necessary.

We may also disclose information with your permission or where required or authorised by law.

We do not sell your personal information. If we suggest another service provider, we will not pass your enquiry details to them without your permission unless disclosure is otherwise required or authorised by law.

Cookies and website analytics

Our website may use cookies and similar technologies to support its operation. Depending on the tools enabled, these may also collect technical information such as your IP address, browser type, device information and pages visited.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, alteration and disclosure.

However, no internet transmission or electronic storage system can be guaranteed completely secure. Please contact us before sending sensitive documents so we can discuss an appropriate method.

We retain personal information for as long as reasonably necessary to provide services, maintain business records and meet applicable legal obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate.

Accessing or correcting your information

You can contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity or authority before responding. If we cannot fulfil a request, we will explain why, subject to applicable law.

Privacy concerns or complaints

If you have a question or concern about how we handle personal information, please contact us using the details below. We will consider your concern and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au for information about available complaint options.

Changes to this policy

We may update this policy when our services or information-handling practices change. The latest version will be published on our website with an updated date.

Residential Building Approvals and Household Services Pty Ltd
Trading as Approvals & Services
Yass, NSW
ABN: 35 679 760 957
Email: info@approvalsandservices.com.au
Phone: 0409 154 771